Management
Melissa - Owner / Technician
Melissa - Owner / Technician
Melissa - Owner / Technician
Melissa’s passion for technology started early. By age 12, she was exploring web programming, and as a high school senior, she launched her first computer business as her senior project, laying the foundation for a lifelong career in technology.
In 2013, Melissa became the owner of Quietech Associates, where she helps individuals and small businesses navigate technology with confidence. She has a particular passion for working with older adults, making complicated technology easier to understand and use.
Melissa is also a Certified Daily Money Manager and is trained in HIPAA compliance, expanding her ability to assist clients with the financial, personal, and digital matters that increasingly overlap in everyday life.
At the heart of Melissa’s work is trust. Whether helping with technology, privacy, security, or the personal challenges that increasingly intersect with them, her goal is simple: to make complicated things feel manageable and help people feel more confident in an increasingly complex world.
Dale - General Manager
Melissa - Owner / Technician
Melissa - Owner / Technician
Dale is a fifth-generation Nevada County native. After spending over 25 years honing his expertise in business management & customer relations outside the region, he is thrilled to return to Nevada County and bring his diverse skill set to Quietech.
As the General Manager at Quietech, Dale oversees the day-to-day operations and is committed to fostering strong relationships with our clients. In addition to his managerial role, Dale handles all our inventory, MacBook battery/screen repairs, as well as printer repairs.
Technical Team
Giacomo - Technician
Giacomo - Technician
Giacomo - Technician
Giacomo is Nevada County born and raised, and started his computer career at a young age by having a passion for computer games and the technology behind them. He's spent his working years serving tables to fund his passion, and recently decided to dive into the world of technology. He hopes to learn as much as possible to better help our community with his years of experience in customer service.
Jen - Technician
Giacomo - Technician
Giacomo - Technician
Originally from San Diego, Jen moved to Grass Valley as a young adult and quickly fell in love with the area and its community. She began her career at Quietech as an Administrative Assistant and has since grown into her current role as an IT Technician. As a millennial who’s grown up surrounded by technology, she naturally thrives in the ever evolving tech world. Jen enjoys problem solving, helping others, and finding practical solutions to make technology work better for people.
Lucas - Technician
Giacomo - Technician
Lucas - Technician
With a California Polytechnic B.S. in Computer Science paired with Years of IT and Start Up work, Lucas has moved into Grass Valley in hopes to build a more tech literate community. His love of computers and their power to bring people independence, drives him to continuously learn the newest technological innovations, and help others adapt to a rapidly changing world.
Ian - Technician
Lucas - Technician
Ian was born and raised in Yuba City and developed a passion for technology at a young age. What started as building computers with a close friend for family and friends quickly grew into a lifelong interest in IT and problem-solving. He later spent several years managing IT for his uncle's physical therapy clinic, where he gained valuable hands-on experience troubleshooting systems and finding practical technology solutions.
Today, Ian is continuing to grow his career by pursuing multiple IT certifications and staying current with the latest technology. He enjoys helping people solve technical challenges and takes pride in connecting all the pieces of the puzzle to keep technology running smoothly.
Will - Technician
Born to a long line of technology pioneers, Will’s greatest satisfaction has always been to delight family and friends with solutions to their computer challenges. It’s no wonder he loves working at Quietech, bringing you peace of mind. His devotion to optimizing his customers’ systems is in his very DNA.
Will is currently on a leave of absence, but we hope to have him back soon!
Web Design / Marketing
Gabe - Web Design & Digital Marketing
Gabe has been developing and marketing for the web since 2001, and over the years, he has had the opportunity to help businesses of all sizes grow their online presence and effectiveness. He specializes in WordPress development, SEO, and social media strategy, but his work covers a wide range of technical needs and specialty services—from Local Business SEO and e-commerce solutions to email marketing, branding, and content creation. Wherever they are in their online business process, he loves helping people bring their ideas to life online. He works remotely for Quietech, but is based in Grass Valley and works with clients all over the area. His goal is always to provide thoughtful, customized solutions that make a real impact. If you or someone you know needs help with a website, digital marketing, or anything in between, feel free to reach out—he’d love to connect!
Admin Staff
Shantel - Executive Assistant to the Owner
Shantel - Executive Assistant to the Owner
Shantel - Executive Assistant to the Owner
Shantel was raised near Houston, Texas, and relocated to Nevada County in 2016. While she was pursuing her bachelor’s degree in psychology, she has built over ten years of experience excelling in customer service. Her interest in technology started early, sparked by her father introducing her to computers when she was just one year old. She possesses extensive knowledge and maintains excellent relationships with customers.
Samantha - Administrative Assistant
Shantel - Executive Assistant to the Owner
Shantel - Executive Assistant to the Owner
Samantha is originally from Nevada City and has lived and worked in different places, most recently returning from San Diego. During her time there, she developed her professional skills while working for a large nonprofit organization, gaining experience supporting individuals from many different walks of life with empathy,
compassion, and understanding. She is known for her calm demeanor, strong communication skills, and caring approach to both clients and coworkers. Samantha enjoys creating an environment where people feel comfortable, welcomed, and genuinely cared for. Outside of work, she enjoys baking, creative projects, and spending time with her many animals.
Amber - Administrative Assistant
Shantel - Executive Assistant to the Owner
Amber - Administrative Assistant
Amber Busse grew up in Nevada City, and is so glad to be back in her beautiful hometown after graduating from a two-year acting program in Santa Maria, CA. Amber spends most of her free time with her loved ones—especially her dog, Sunshine—acting in various community theater productions, baking, and making people smile!